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Meet Our Team

Murrieta Office

  • Nancy Franklin

    Personal and Commercial Lines CSR
    Office: 951-200-6604
    Fax: 951-200-6636
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Nancy Franklin, personal lines and commercial lines customer service agent. She has been a licensed insurance agent since 1979. She is a loving mother of one son who is attending UCSD and set to graduate in 2016. She also has one German Shepherd named Max whom she dotes over as well as her son. On the weekends and time spent away from the office she enjoys reading, especially books by her favorite author, Lee Child. She also has a passion for baking and she loves to surprise us in the office with any one of her awesome treats.

  • Wayne Williams

    Health and Personal Lines Manager
    Office: 951-200-6608
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Wayne Williams is our Health and Personal Lines manager.  He started in the insurance business in 1985 and is currently finishing his BS in Business Administration at the University of Redlands.  Wayne enjoys taking his teenage son to live sporting events. While they may not agree on everything, they can agree that the Rams, Dodgers, Kings, and USC Trojans are their favorite teams! Wayne loves to help those in need and started Access West community outreach program. This program involves connecting Access West employees and clients with events and information on how they can support and give back to their community. On Sunday mornings you will be sure to find Wayne at his church, Center Point in Murrieta. 

     

  • Erica Bautista

    Executive Assistant
    Office: 951-200-6611
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Erica has been employed at Access West Insurance Services since 2009. She fills many roles here, including administration, accounts payable/receivable, social media, website, marketing, newsletters and assists with personal lines and health insurance. She is married and has a step son she adores. She loves doing science experiments with him and taking him to Disneyland. If she is out of the office, she is probably in line for Splash Mountain. Erica also enjoys traveling and is in constant anticipation of her next trip. She is our “go to gal” with a calming presence.  We appreciate all she does to make our office run smoothly.

  • Kristy Craine

    Commercial Lines Manager / Accounting
    Office: 951-200-6602
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Kristy has been in the insurance industry for many years, her specialty is commercial rating. If you have a commercial account with us you can thank her for your low rates! She has a passion for coverage's and will make sure you have everything you need to cover your business correctly. She is a mom of 2 wonderful girls and enjoys spending time with them every moment she is not at the office.  

  • Heather Tait

    Life/Health
    Office: 951-200-6607
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Heather is our Life Insurance and Retirement Planning Specialist. She assists with health insurance for groups, individuals, Covered California and Medicare. Heather attended University of Louisiana at Monroe on a softball scholarship. She graduated college in 2007 with a Bachelor's degree in business administration. Shortly after she got her insurance license and found her passion for life insurance. She loves to spend time with her family and her dogs, but she takes every chance she gets to travel. So far her favorite trip has been to Jamaica where she got married. If you're a lake lover, you may catch her on her boat.

  • Valerie Williams

    Health Broker
    Office: 951-200-6610
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Val has been in the insurance industry for more years than she would like me to say! She is a wonderful agent who cares about her clients. Val is semi-retired, so she currently does only medicare insurance and helps run the office. She is a joy to be around and is a mother of 4, a grandmother of 5, and a great grandma of 4. Val enjoys spending time with her family and loves to travel. She has been just about everywhere in the world and is full of stories of her great adventures.

  • Glendy Cortes

    Agent
    Office: 951-696-4466
    Mobile: 818-642-4942
    Fax: 951-600-1649
    40675 California Oaks Rd Suite A
    Murrieta CA 92562
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    Glendy Cortes is a firecracker. Glendy is an outside sales agent, but every time she is in the office she brings joy with her. She always goes the extra mile for her clients, friends, and family. She is a wonderful mother to her 4 year old son Jacob. If she is not working she is probably on vacation with her family or riding at the desert. 

San Diego Office

  • Laura Williams

    President
    Office: 951-200-6600
    Mobile: 951-317-4721
    Fax: 951-600-1649
    1991 Village Parkway #100
    Encinitas CA 92024
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    Laura Williams is a mother of twin girls and a doting grandma to a little boy. Family is extremely important to her. She has a passion for fitness and enjoys outdoor activities. You can usually find Laura running down Jackson Ave on her breaks from the office or donating her time at one of the many charity runs in Southern California. Laura started her insurance career in 1984 working with her mother. After learning everything there is to know about health, business and personal insurance, she opened her own agency in 2000. Laura is dedicated to providing her clients with the insurance they need at the lowest possible price. She is a fierce negotiator that advocates for her clients. Lastly, Laura can be found at either one of our locations. 

  • Shannon Garrow

    Commercial Lines CSR
    Office: 951-200-6605
    1991 Village Parkway #100
    Encinitas CA 92024
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    Shannon Garrow serves as a commercial lines customer service representative at Access West. Specializing in certificates, she enjoys the interesting nature of insurance, and has been in the industry for ten years. Away from the office, Shannon enjoys exercising, hiking, and spending time with family. She and her husband have one daughter. 

  • Judy Tanner

    Marketing
    Office: 951-200-6606
    1991 Village Parkway #100
    Encinitas CA 92024
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    Judy Tanner is the sweet voice you hear when you call Access West. You will recognize it is her if she calls you babe or darling. Judy has a long insurance background in health, annuity and retirement planning for teachers. She came to us after retiring from owning her own agency in Menifee. She has been a part of this community since 1982. Judy adores her great grand baby Teagan and is expecting another just around the corner. She loves to spend time with all of her family, 2 daughters and 2 grandsons, but Sundays are reserved for her true love, the NFL & the Denver Broncos.